1 UK DELIVERIES
1.1 We use Royal Mail for UK deliveries.
Most of our items ordered will be shipped FREE OF COST.
1.2 For Standard delivery [including free postage deliveries] our aim is to prepare your order and despatch on the same or next working day [Monday to Friday] which means that you receive your order within 1 to 3days from the date it was dispatched.
1.3 For Economic delivery [including free postage deliveries] our aim is to prepare your order and despatch on the same or next working day [Monday to Friday] which means that you receive your order within 2 to 4days from the date it was dispatched.
1.4 If your order value exceeds £20 or contains any large items, your order will be dispatched with Royal Mail Tracked Service.
1.5 If your order value exceeds £50 or contains any large items, your order will be dispatched with Royal Mail Tracked Signature Service.
Orders dispatched with Royal Mail Tracked Signature Service will require a signature on delivery.
1.6 For Express deliveries £6.95 [UK only], orders received before 2.30pm, we will process and despatch your order on a priority basis to ensure it reaches you within 48 hours. Please make sure you are at the delivery address within these 48 hours so that this can be delivered to you as this does require a signature. Our shipping department is open Monday to Friday, meaning an express order placed on a Friday before 2.30pm will be scheduled for delivery the following Monday. Our Express service is handled by Royal Mail; we aim for you to receive your order within 2 working days. Royal Mail will contact you by email to help you track your order once it has been dispatched.
1.7 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
1.8 If you do not receive your order within 5 working days from the date of dispatch, please contact Customer Services on 0151 286 1255 or email us at email@example.com
1.9 We will replace lost or damaged orders free of charge.
1.10 Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.
2 INTERNATIONAL DELIVERIES
2.1 We currently use Royal Mail option for international deliveries:
2.2 We may start using DHL or UPS In near future for international deliveries.
2.3 A Tracked service with Royal. We ship to most countries, however at this time we are unable to ship to Ukraine and Russia.
2.4 If the items on your order are less than 1.6kg in weight, we will send your order to you via Royal Mail on a tracked service. We ask that you allow 20 working days for orders to arrive if sent on this service, however the items are usually delivered within 10 days or less.
2.5 If your order is more than 1.6kg in weight then we will use a you via Royal Mail on a tracked Signature service and transit time will be a maximum of 10 working days, depending on the destination. A signature will be required on receipt.
2.6 We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight only [we ignore the weight of the outer packaging] and the destination country.
2.7 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.
2.8 Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. This may vary from country to country and we ask that you contact your local customs office for additional information. We cannot refund any shipping costs should your order be returned for any of these reasons.
2.9 Within our fees there is a Fuel Surcharge. This surcharge may vary from month to month therefore all international postage charges will change slightly month to month.
2.10 If you do not receive your order within 20 working days, call us at 0044 (0)0151 286 1255 or email us at firstname.lastname@example.org
2.11 We will replace lost or damaged orders free of charge.
2.12 Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.
2.13 Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.